Ingren

Terms of Service

Please read these terms carefully before using Ingren.

Last Updated: April 15, 2025

These Terms of Service ("Terms") govern your access to and use of the Ingren platform and services ("Services") provided by Ingren, Inc. ("Ingren," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

1. Account Registration and Security

To use certain features of the Services, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify Ingren immediately of any unauthorized use of your account.

2. Subscription and Payment

Certain aspects of the Services may be provided on a subscription basis. By subscribing to our Services, you agree to pay all fees associated with your subscription plan. Unless otherwise stated, all fees are quoted in U.S. dollars and are non-refundable. We may change our fees at any time, but will provide you with advance notice of these changes through the Services or via email.

If you sign up for a free trial, we may require you to provide payment information to start the trial. We will not charge you until the free trial period expires. If you do not cancel your subscription before the end of the free trial period, you authorize us to charge your payment method for the subscription plan you selected.

3. License and Use Restrictions

Subject to these Terms, Ingren grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for your internal business purposes. You may not:

  • Use the Services to violate any law or regulation
  • Copy, modify, or create derivative works of the Services or any content available through the Services
  • Reverse engineer, decompile, or attempt to extract the source code of the Services
  • Use the Services to transmit any viruses, malware, or other harmful code
  • Interfere with or disrupt the integrity or performance of the Services
  • Access the Services through automated means, such as scripts or bots, without Ingren's prior written consent
  • Use the Services to collect or harvest information about other users
  • Use the Services to send unsolicited communications in violation of applicable laws

4. Content and Data

You retain all rights to any content or data you submit, upload, or display through the Services ("Customer Data"). By submitting Customer Data, you grant Ingren a worldwide, non-exclusive, royalty-free license to use, copy, modify, and display the Customer Data solely for the purpose of providing and improving the Services.

You represent and warrant that: (i) you have all rights necessary to grant the licenses in this section; (ii) your Customer Data does not violate any law, regulation, or right of any third party; and (iii) your Customer Data does not contain any material that is harmful, fraudulent, or inaccurate.

We will not review, scan, or analyze your Customer Data except as necessary to provide the Services or as required by law. We may access your Customer Data to respond to service or technical problems, at your request, or as necessary to protect the security and integrity of the Services.

5. AI and Machine Learning

Our Services use artificial intelligence and machine learning technologies to provide personalized outreach and engagement capabilities. You acknowledge that:

  • AI-generated content may not always be accurate, appropriate, or aligned with your brand voice and messaging
  • You are responsible for reviewing and approving all AI-generated content before it is sent to your prospects
  • You may need to provide feedback and training data to improve the AI's performance for your specific use case
  • AI models may evolve over time, which could affect the performance and output of the Services

Ingren uses aggregated, anonymized data to train and improve our AI models. This data does not include personally identifiable information or sensitive customer data. You can opt out of this data collection by contacting our support team.

6. Compliance with Laws

You agree to use the Services in compliance with all applicable laws, including data protection, privacy, and anti-spam laws. You are responsible for ensuring that your use of the Services, including all outreach and engagement activities conducted through the Services, complies with applicable laws in the jurisdictions where you and your prospects are located.

Specifically, you agree to comply with applicable anti-spam laws, such as the CAN-SPAM Act, CASL, and GDPR, when sending emails or other communications through the Services. This includes providing accurate sender information, honoring opt-out requests, and obtaining necessary consent for marketing communications.

7. Third-Party Services and Integrations

The Services may include integrations with third-party services, such as CRM systems, email providers, and data sources. Your use of these integrations may be subject to the terms and privacy policies of those third parties. Ingren is not responsible for the practices of these third parties or any issues arising from your use of their services.

You are responsible for maintaining the security and confidentiality of any API keys, credentials, or other access methods used to connect third-party services to the Ingren platform.

8. Intellectual Property

The Services, including all software, features, content, and designs, are owned by Ingren and protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Services except for the limited license expressly set forth in Section 3.

Ingren respects the intellectual property rights of others. If you believe that content available through the Services infringes your copyright, please contact us at copyright@ingren.com.

9. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Services, including business plans, customer data, technology, and product information. This obligation does not apply to information that: (i) is or becomes publicly available through no fault of the receiving party; (ii) was known to the receiving party before disclosure; (iii) is independently developed by the receiving party; or (iv) is rightfully obtained by the receiving party from a third party.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, INGREN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

INGREN DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. INGREN DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICES IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INGREN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF INGREN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL INGREN'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE AMOUNT PAID BY YOU TO INGREN FOR THE SERVICES DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

12. Indemnification

You agree to indemnify, defend, and hold harmless Ingren and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms
  • Your Customer Data or use of the Services
  • Your violation of any rights of another person or entity
  • Your violation of any applicable laws or regulations

13. Term and Termination

These Terms will remain in effect until terminated by you or Ingren. You may terminate these Terms at any time by canceling your account and ceasing all use of the Services. Ingren may terminate these Terms and your access to the Services at any time, with or without cause, upon notice to you.

Upon termination, all licenses granted under these Terms will immediately terminate, and you must cease all use of the Services. The following sections will survive termination: 4 (Content and Data), 8 (Intellectual Property), 9 (Confidentiality), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), and any other provisions that by their nature should survive termination.

14. Changes to Terms

Ingren may modify these Terms at any time by posting the revised Terms on the Ingren website or within the Services. Your continued use of the Services after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services.

15. Miscellaneous

Entire Agreement: These Terms constitute the entire agreement between you and Ingren regarding the Services and supersede all prior agreements and understandings.

Governing Law: These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles.

Dispute Resolution: Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in San Francisco, California. You consent to the personal jurisdiction of such courts.

Waiver and Severability: The failure of Ingren to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Assignment: You may not assign or transfer these Terms or any rights or obligations hereunder without Ingren's prior written consent. Ingren may assign these Terms without restriction.

Force Majeure: Ingren shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, riots, civil unrest, government actions, labor disputes, or internet service provider failures.

16. Contact Information

If you have any questions about these Terms, please contact us at:

Ingren, Inc.
123 AI Boulevard
San Francisco, CA 94105
Email: legal@ingren.com
Phone: (415) 555-0123