Privacy Policy

Last Updated: April 15, 2025

This Privacy Policy explains how Ingren, Inc. ("Ingren," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit our website at ingren.com or use our services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy.

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable data protection laws. This Privacy Policy should be read alongside our Terms of Service and Cookie Policy, which provide additional information about how we use your data.

1. Information We Collect

We collect several types of information from and about users of our Services, including:

1.1 Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

• Register for an account or create a profile
• Use our Services, including our AI-powered outbound sales tools
• Fill out forms on our website, such as contact or subscription forms
• Provide feedback, contact our support team, or respond to surveys
• Apply for a job with us
• Engage with us on social media or through other communications

The personal information we collect may include:

• Contact information (such as name, email address, phone number, and business address)
• Professional information (such as job title, company name, and industry)
• Account credentials (such as username and password)
• Billing information (such as credit card details and billing address)
• Communications and correspondence with us
• Any other information you choose to provide

1.2 Information We Collect Automatically

When you use our Services, we may automatically collect certain information about your device and usage patterns. This information may include:

• Device information (such as your IP address, browser type, operating system, and device identifiers)
• Usage information (such as pages visited, features used, and time spent on the Services)
• Location information (such as general geographic location based on your IP address)
• Log data (such as access times, hardware and software information, and referring website addresses)
• Cookies and similar tracking technologies (as described in our Cookie Policy)

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners (such as integration partners and resellers)
• Data enrichment providers (to enhance our understanding of our users)
• Social media platforms (when you interact with our content or connect your social media accounts)
• Marketing and analytics providers
• Public databases and sources

1.4 Information from Our AI Technology

Our AI-powered outbound sales platform collects and processes data that may include:

• Information about your prospects (such as contact details, job titles, company information, online presence, and engagement history)
• Content of messages and communications sent through our platform
• Interaction data (such as open rates, response rates, and engagement metrics)
• Performance data (such as conversion rates and campaign effectiveness)

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

• Delivering the features and functionality of our Services
• Personalizing your experience with our Services
• Developing and improving our Services, including adding new features
• Providing customer support and responding to your inquiries
• Analyzing usage patterns to enhance user experience
• Training and improving our AI models to provide better performance

2.2 Communication and Marketing

• Sending administrative communications about your account or the Services
• Providing you with information about products, services, events, and promotions that may interest you
• Conducting surveys and collecting feedback about our Services
• Responding to your comments, questions, and requests

2.3 Legal and Business Purposes

• Complying with legal obligations and responding to legal requests
• Enforcing our Terms of Service and other agreements
• Protecting our rights, privacy, safety, or property, and that of our users and third parties
• Detecting, preventing, and addressing fraud, security issues, and technical issues
• Processing transactions and sending related information
• Carrying out our business operations, including for accounting, auditing, and other internal functions

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

3.1 Service Providers

We may share your information with third-party service providers who help us operate, provide, improve, and market our Services. These service providers have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples of service providers include:

• Cloud hosting and infrastructure providers
• Payment processors
• Customer support services
• Email and communication platforms
• Analytics and performance monitoring tools
• Marketing and advertising partners

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our Terms of Service and other agreements
• Protect and defend our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Prevent or investigate possible wrongdoing in connection with the Services

3.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

3.5 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including data analytics, research, and improving our Services.

4. Your Privacy Choices and Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

4.1 Access and Update

You can access and update certain information about your account through your account settings. You may also contact us directly to request access to or updates to your personal information.

4.2 Data Subject Rights

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Delete your personal information
• Restrict or object to certain processing of your personal information
• Receive a copy of your personal information in a structured, machine-readable format (data portability)
• Withdraw your consent where we rely on consent as the legal basis for processing
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

4.3 Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails, updating your communication preferences in your account settings, or contacting us directly. Please note that even if you opt out of receiving marketing communications, you will still receive administrative communications from us, such as order confirmations, system messages, and other important announcements.

4.4 Cookies and Tracking Technologies

You can manage your preferences for cookies and similar tracking technologies as described in our Cookie Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive information
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Monitoring for suspicious activities
• Employee training on data security and privacy

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information and whether we can achieve those purposes through other means
• The applicable legal, regulatory, tax, accounting, or other requirements

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

7. International Data Transfers

We are based in the United States, and the information we collect is governed by U.S. law. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers and service providers are located.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we will ensure that transfers of your personal information to countries outside these regions are subject to appropriate safeguards, such as Standard Contractual Clauses. For more information about our data transfer mechanisms, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If we learn that we have collected personal information from a child under the age of 16, we will promptly take steps to delete that information. If you believe that we may have collected information from a child under the age of 16, please contact us using the information provided in the "Contact Us" section below.

9. Your Responsibilities

When using our Services to process information about your prospects or customers, you are responsible for:

• Ensuring that you have the legal right to collect and process such information
• Obtaining any necessary consents or providing any required notices
• Complying with all applicable laws and regulations, including data protection and privacy laws
• Using our Services in accordance with our Terms of Service

We provide tools and features to help you meet your compliance obligations, but you remain responsible for how you use our Services and the data you collect and process.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or content that are not owned or controlled by Ingren. We are not responsible for the privacy practices or the content of these third parties. We encourage you to review the privacy policies of these third parties before providing any information to them.

Additionally, our Services may integrate with third-party services, such as CRM systems, email providers, and social media platforms. Your interactions with these third-party services are governed by their respective privacy policies. We recommend reviewing those policies before connecting our Services with third-party services.

11. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. This section describes your CCPA/CPRA rights and explains how to exercise those rights.

11.1 Access to Specific Information and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including:

• The categories of personal information we collected about you
• The categories of sources for the personal information we collected about you
• Our business or commercial purpose for collecting or selling that personal information
• The categories of third parties with whom we share that personal information
• The specific pieces of personal information we collected about you

11.2 Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records, unless an exception applies.

11.3 Right to Opt-Out of Sales or Sharing

If we sell or share your personal information, you have the right to opt-out of such sales or sharing. We do not sell or share personal information as those terms are defined under California law.

11.4 Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. Unless permitted by the CCPA/CPRA, we will not:

• Deny you goods or services
• Charge you different prices or rates for goods or services
• Provide you a different level or quality of goods or services
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services

11.5 Exercising Your Rights

To exercise the rights described above, please submit a verifiable consumer request to us by contacting us using the information provided in the "Contact Us" section below. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes to this Privacy Policy, we will notify you by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this Privacy Policy. In some cases, we may also notify you through other means, such as email or in-app notifications.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our Services after the updated Privacy Policy has been posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Ingren, Inc.
123 AI Boulevard
San Francisco, CA 94105
Email: privacy@ingren.com
Phone: (415) 555-0123

For users in the European Economic Area, United Kingdom, or Switzerland, Ingren, Inc. is the data controller responsible for your personal information. You may also contact our Data Protection Officer at dpo@ingren.com.